Either out of ignorance or on purpose, whoever is supposed to be certifying the Amazon Renewed devices has failed to catch the still-continuing display issues with the Samsung Note9. You can read some about this here:
https://insiderpaper.com/galaxy-note-9-display-issues-fix/
https://us.community.samsung.com/t5/Galaxy-Note-Phones/Note-9-Screen-Discoloration-Flickering-Faded-Black-Display-Issue/td-p/1581579
Here is a screenshot:
The issue occurred with my first Amazon Renewed Note9 purchase, and the exact same issue occurred with its replacement! In both cases what happened is the screen dimmed, it took on a greenish tint, lines appeared and displayed items lagged on the screen. It happened when I was using the camera on my first device, and in the process of updating the second.
It gets worse... Samsung basically swept this under the rug, so when it first started occurring, about 2-years after the phone was released (and coincidentally out of warranty.) Enough users complained that Samsung eventually offered a free display replacement. But I can find nothing on the internet about this program, how to apply, or even if it is still in operation!
Furthermore I went to a certified Samsung Repair Center, and neither the guy behind the counter nor the guy behind a sheet of glass in another room (who the guy behind the counter kept deferring to) knew anything about this issue or the replacement program. These are certified technicians that are supposed to know their shit, and in reality, they don't know shit about the devices they are servicing!
I AM ADDRESSING THIS TO YOU, TECHNICIANS! It is YOUR FUCKING JOB to know EVERYTHING about EVERY DEVICE you service, PERIOD! That is what you are paid for. That is what you were trained for. It took me 5 minutes on Google to learn about the Note9, so what is your excuse?
When I went to college, just a few years back, I worked at a help desk. Basically I provided free technical support for the community as part of my training. I knew only the basics about the laptops and phones that came in to the center to be worked on. Yet I replaced an iPhone screen, looked up the quirks with HP Stream laptops, and fixed numerous laptops released over the last decade or so. I didn't get paid for this. But if a customer had come in with a Note9 who was experiencing this issue, I damn well would have done a better job helping them, either fixing the issue myself or pointing them in the right direction, than this paid technician did for me!
There is also no excuse for the technicians not catching this issue in the Amazon Renewed program. Because Comcast refuses to provide a detailed list of compatible devices, and has such a limited amount they accept in the first place, I had to give up using my LG G7 ThinQ and go looking for another phone. Because the techs at Amazon Renewed didn't catch this display issue during updating (which tells me they never updated and thoroughly tested these phones) I received not one but two bad units! And now I am back to square one, trying to find a phone that will actually meet my needs AND work with Xfinity's service! I am very disappointed with the lack of professionalism I have encountered and experienced here.
I have contacted two excellent, well-known technicians at YouTube and commented on their Note9 reviews about this issue, and I am hoping that either or both of them will look into this and do a video on it. I will make a video later, when I am not experiencing late 90-degree heat with no air conditioning and can use my computer a little more.
Thank you for reading. I hope this helps you to avoid the issue I have experienced.
